Situation
   
Struggling supplier of solid polymers for medical and separations applications

Declining margins

Product and customer proliferation without understanding impact on cost-to-serve
Nominal price increases in last 3 years

Actions Taken
   
Developed profitability model that determined Profit Before Tax (PBT) down to the product and customer level

Assessed practices to find root causes of poor performance

Developed and implemented an action plan to secure benefits
Implemented a multi-level Balanced Scorecard to provide real-time feedback on the health of the business

Results
   
Realized $46 MM in benefits for a $700+ M business
Improved Return-on-Sales from 6% to 12% within the 14 month target window